Privacy Policy

At Q8holidays.com, we understand that data privacy is a critical concern. We are committed to safeguarding the privacy of your personal information whenever you make a purchase online. Protecting customer data is of utmost importance to us. This policy explains how we collect, use, and protect your information. Please read it carefully. By accessing our website, you acknowledge and accept the practices outlined in this Privacy Policy.

If you have any questions about:

• this Privacy Notice,
• the use of your personal data, or
• wish to exercise any of your privacy rights,

please contact us using the following details:
By email: Support@Q8holidays.com

 

Personal Data We Collect from You

We collect personal data when you:

• complete an online contact form,
• visit our website,
• use our mobile app,
• visit or purchase at our retail stores,
• request, purchase and use a service from us, or
• communicate with us (including phone calls, chat, email, web forms and social media).

The types of personal data we collect from you include:
• Identity Data: Your first name, last name, photos, videos, passport details, etc.
• Contact Data: Your email address, telephone number(s), and home address.
• Financial Data: Your bank account number, credit card details, etc.
• Sensitive Data: Information related to health, financial status, or any other data considered sensitive under applicable data protection laws."Ex Your medical certificate, death certificate, etc.

• Technical Data:

• The type of domain name used to access the Internet (e.g., .com, .org).
• The IP address assigned at the time of connection.
• The date and time of accessing the site.
• The duration of site/page visits.
• The browser type and version used.
• The operating system or platform installed on your computer or access device.

• Usage Data:

• Search engines and meta tags used to track the Q8holidays.com website on the web.
• The type and nature of files or information downloaded.

It is important that the personal data we hold about you is accurate and up to date. Please keep us informed of any changes to your personal data, such as changes in contact details.

 

 

How We Use Your Information

We process your personal data for the following purposes, based on lawful bases:

1. Provide Information and Services You Request
• Examples: Travel confirmations, updates, and managing your bookings.
2. Manage Your Account
• Examples: Processing bills, providing travel notifications, and resolving disputes.
3. Improve Our Products, Services, and Website
• Examples: Measuring user interest, conducting surveys, and customizing your experience on the site.
4. Marketing and Communication
• Examples: Notifying you about special offers or products/services that may interest you.
5. Compliance and Legal Obligations
• Examples: Responding to regulatory requests, collecting fees, or troubleshooting problems.

Sharing Your Personal Data

We may share your personal data with third parties when necessary to provide services, comply with legal obligations, or for other legitimate purposes. These include:

1. Service Providers
• Examples: Airlines, hotels, ferry companies, insurance providers, and car rental agencies involved in fulfilling your booking.
• Data shared: Limited to the information required to complete your reservation.
• Note: Suppliers may contact you if necessary to obtain additional details or facilitate your travel arrangements.
2. Our Holding Group
• Data shared: Information used for internal purposes, such as managing bookings or improving services.
3. Government and Regulatory Authorities
• Examples: Tax authorities, visa processing agencies, or other government bodies.
• Data shared: As required to fulfill legal obligations.
4. Law Enforcement Agencies, Courts, and Legal Proceedings
• Data shared: Provided only to comply with a court order, subpoena, or other legal processes, or when necessary to protect the safety of users.
5. Other Necessary Third Parties
• Examples: Partners assisting with compliance or claims resolution.
• Data shared: Limited to what is necessary for the specific purpose.

Important Notes:

• Your data is shared only to the extent required for completing bookings, facilitating transactions, or meeting legal requirements

·         Our privacy policy does not cover the collection or use of this information by third parties

·         Our privacy policy does not cover their collection or use of this information, disclosure of personal information to comply with the law. We will disclose Personally Information in order to comply with a court order or subpoena or a request from a law enforcement agency to release information. We will also disclose Personally Information when reasonably necessary to protect the safety of our Visitors and Authorized Customers.

Retaining Your Personal Data

We keep personal data for as long as it is required for the following purposes:

• the purposes described above.
• to meet our legal or regulatory obligations.
• for the exercise and/or defense of any legal claims.

 

How Does Data Collection Help Us Provide A Better Service?

 In order to provide you with the needed service, we need to know every traveler’s name. If you are making a reservation on behalf of someone, please get their approval first regarding using their personal information.

•      To make reservations, book tickets and proceed with transactions.

•      To offer a custom travel experience and provide a better travel experience.

•      To reach a smoother user experience through collecting and analyzing users’ data.

•      To improve our customer service.

•      To provide more convenient and user-based offers and discounts.

•      To be able to send you texts and email you in order to have a contact with you.

•      To have a communication based on data with our authorities.

 

Automatic recording of registration period data

Note: We emphasize, out of our concern for you, the importance of maintaining the confidentiality of your identity passwords and membership account information on the Reserveal website. Please be careful in dealing with this confidential data and take responsibility and care of it when you are connected to the Internet or when using other sites, because you are fully responsible for keeping it safe.

 

How are cookies used?

·         We use cookies to help us identify which of our website pages are being used most. This helps us make the website more relevant for you, save your time and make your visit online more interesting and useful. Cookies are files that act like tracking devices. You can choose whether or not you allow them onto your computer. Once you give them permission they sit on your computer's hard drive and analyze web traffic or allow a website to recognize you when you make a repeated visit. Using cookies allows us to treat you as an individual. We can tailor our operations to better meet your needs and preferences. Allowing a cookie on your hard drive does not give us access to your computer or any information about you apart from the information that we directly ask for. If you prefer not to allow cookies access to your hard drive you will still be able to use our website but your use might be limited in some ways.

 

How does the Site keep personal information secure?

·         We are emphasize ensuring that your information is secure. To keep it safe we are committed to having the most up-to-date and secure physical, electronic, and managerial procedures. SSL (Secure Socket Layer) security is activated and enabled on Q8holidays.com, We audit our security systems and processes on a regular basis. Sensitive information, such as credit card numbers or social security numbers, is protected by encryption protocols, in place to protect information sent over the Internet.

 

Changes to this Privacy Policy

·         We may change this policy and we will let you know if we do this by updating this page. You should check this page from time to time to make sure that you are happy with any changes

 

Last updated: 18/12/2024